Work

Shipped projects. Solved frictions.

Cases from missions and delivery patterns, anonymized. Three deep dives (pipeline, ops agent, hospitality); the rest are mid or pattern cards.

Figures are sector-order-of-magnitude ranges and design targets, not published client audits. Each KPI states how to read it.

Atlas Index

Assisted indexing for audiovisual collections

Multimodal indexing assist: transcription, extraction, vocabulary alignment, confidence scores and HITL back-office.

Ops agent on messaging + business tools (delivery pattern)

Agent on dedicated EU infra, driven from Slack / WhatsApp: internal RAG, CRM tools, writes behind confirmation.

Multi-listing guest messaging agent

Agent that handles guest messages, applies per-listing playbooks and escalates sensitive cases.

Inbound qualification & quote draft

Agent that qualifies requests and drafts first quotes from rate cards. Sales validation mandatory before customer send.

Intelligent tier-1 support

Tier-1 support agent on knowledge base and ticketing. Required citations; low confidence = human.

Pattern: lead capture + CRM + brief

Agent pattern that normalizes contacts, prepares controlled CRM updates and digests the sales brief.

Pattern: performance watch & rewrite

Agent that flags weak headlines with transparent rules and proposes testable rewrites.

Pattern: appointments, package quotes & reminders

Voice + email pattern for appointments, standard quotes and reminders from the shop calendar.