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Retail / servicesPattern2025 · Production
Garage Desk
Pattern: appointments, package quotes & reminders
Fewer missed calls under the lift; out-of-package → shop lead
Garage network
Context
Qualifies requests, offers real slots, sends SMS reminders. Out-of-package cases → shop-lead queue. We target a realistic missed-call cut (order −30 to −50%), not voice-AI landing “0 missed”.
Challenge
Missed calls during shop work, uneven quotes, forgotten service reminders. Many SMBs leave 30%+ calls unanswered (market claims).
Solution
Calendar, phone/email intent, packages, SMS, complex-quote queue with HITL.
Results
- Fewer missed calls during open hours
- Automatable service reminders
- Standard quotes pre-drafted
- Out-of-package always human
