Terms of service

1. Provider

Services are provided by Kenny NGUYEN, sole trader, SIRET 83117498200031, Bordeaux, France. Contact: contact form.

2. Scope

These terms govern consulting, design, development, deployment and enablement services related to AI, automation, agents, web & AI platforms, and enablement workshops (excluding OPCO/CPF-funded professional training unless otherwise agreed in writing).

3. Quotes and orders

Every engagement is covered by a written quote or proposal (email accepted) describing scope, deliverables, estimated timeline and price. The order is firm upon the client's written acceptance of the quote (email, e-signature or purchase order).

4. Prices and payment

• Prices in euros excl. VAT unless stated incl. VAT.
• Deposit may be required on order (often 30–50% depending on project).
• Balance due on agreed milestones or per the quote schedule.
• Payment by bank transfer (or agreed method) within 30 days of invoice, unless the quote states otherwise.
• Late payment may incur statutory late interest and a fixed recovery fee of €40 where applicable under French law.

5. Scope and changes

The quote defines the scope. Out-of-scope requests (new tools, features, volumes) require a written change order or complementary quote before work proceeds.

6. Client obligations

The client timely provides access, data, decisions and validations. Stated timelines depend on that collaboration. The client remains responsible for compliance of their uses (GDPR, operational AI Act duties, human validation of sensitive AI outputs).

7. Timelines

Timelines are indicative unless a firm written deadline is agreed. Force majeure or third-party dependencies (APIs, hosts, client delays) may extend them.

8. Intellectual property

Unless otherwise stated, client-specific deliverables (code, docs, configs) are assigned to the client after full payment. The provider's methods, generic building blocks, know-how and pre-existing tools remain the provider's property; the client receives a non-exclusive license for project needs.

9. Confidentiality

Each party will not disclose the other's confidential information, except as required by law or agreed. Client data is not sold.

10. Warranty and liability

Deliverables are provided under a best-efforts obligation. AI may err: human validation remains required for binding decisions. Provider liability is limited to amounts excl. VAT actually paid for the relevant service, excluding willful misconduct. No absolute commercial result guarantee (revenue, conversion, SEO ranking) is given outside a specific written commitment.

11. Termination

In case of material breach not cured within 15 days of notice, either party may terminate. Amounts due for work already performed remain payable.

12. Governing law

French law. Parties will attempt amicable resolution first. Failing that, courts of the provider's registered office, subject to mandatory consumer protection rules if applicable.

13. Contact

For questions about these terms, use the contact form.